Return & Refund Policy
Exchanges & Returns
We make every RAJA RANI nightsuit with care and we want your little royal to love it. If something isn’t right, here’s how we’ll help.
Cancellations
Please contact us as soon as possible if you wish to cancel an order. Once an order has been processed for dispatch, cancellation may no longer be possible. This does not affect any cancellation or refund rights available under applicable law.
Exchanges
If your nightsuit doesn’t fit or isn’t quite right, you may request an exchange within 6 days of delivery.
You can choose:
- A different size or print: Subject to availability. If the replacement costs more, you’ll need to pay the difference.
- A store credit note: Valid for 1 year from the date of issue, redeemable on a future RAJA RANI order.
For eligible size or preference returns, we offer exchanges or store credit rather than cash refunds, except where a refund or another remedy is required under applicable law.
To Be Eligible for an Exchange
- Your request must be made within 6 days of delivery.
- The nightsuit must be unworn, unwashed and in its original condition.
- Original tags, packaging and invoice must be intact.
- Any free gift included with the order must also be returned.
Items Not Eligible for Size or Preference Exchanges
- Products purchased during a sale or using a store credit note.
- Products purchased as part of a promotional bundle.
- Products that have been worn, washed, damaged through misuse, or returned without their original tags and packaging.
- Products sent back without prior approval from our team.
- Requests made after the 6 day exchange window.
These exclusions do not limit any rights or remedies available for defective, damaged, incorrect or misdescribed products under applicable law.
How to Request an Exchange
- Email us at hello@rajaranikids.com within 7 days of delivery.
- Include your order number, product name, size and the change you would like.
- Our team will respond within 48 hours with the next steps and return or pickup instructions.
Please wait for our confirmation before sending a product back.
Damaged, Defective or Incorrect Products
If your order arrives damaged, has a manufacturing defect, contains an incorrect item or is missing an item, please contact us at hello@rajaranikids.com as soon as possible, preferably within 48 hours of delivery.
Please share your order number and clear photographs of the product and packaging. An unboxing video is helpful, if available, but is not the only way to report an issue.
We will review the claim and arrange an appropriate resolution, which may include a replacement, exchange or refund, as applicable under law.
Questions?
We’re happy to help.
Email: hello@rajaranikids.com
WhatsApp: (+91) 9650315111